Frequently Asked Questions
Shipping Questions:
Where do you ship and by what means?
Can I get tracking on my delivery?
Horse Trailer Cover Questions:
How do I measure my trailer for a cover?
How long does it take to make a custom
trailer cover?
How much information do you need to make
a custom cover?
Are horse trailer covers waterproof?
Motorcycle Cover Questions:
Will a Beverly Bay motorcycle cover scratch
the windshield on my bike?
What if my motorcycle cover does not fit?
Are motorcycle covers waterproof?
Golf Cart Cover Questions:
What kind of cart are your covers designed
to fit?
What do I do if my golf cart cover doesn't
fit or I bought the wrong one?
Payment Questions:
What type of credit cards do you accept?
Is it safe to give my credit card information
over your website?
Can I send a check?
Where do you ship and by what
means?
We primarily use Fedex ground service. Our website is setup to ship to non-PO shipping addresses in the continental US only. For all other locations, please call us at 800 366-1898 or 818 882-2408. Remember, there is no charge for shipping on all orders within the continental US.
Can I get tracking on my delivery?
Every order that comes with an email address receives an email with tracking
info. Please email service@beverlybay.com or call (800)366-1898 and we
will be happy to look it up.
How do I measure my trailer
for a cover?
When measuring your trailer, exclude bumpers, spare tire and hitch. We
need the longest two points on your trailer's body. If your trailer is
longer than 16' or has a "goose-neck" design it will only work
with a custom-fit cover.
How long does it take to make
a custom trailer cover?
Production time on custom orders is approximately 3-6 weeks.
How much information do you
need to make a custom cover?
We minimally need your trailer's make, model and year. Any additional
information is helpful but in most cases we already have your trailer's
dimensions in our database.
Are horse trailer covers waterproof?
No. Our horse trailer covers are not waterproof. We only utilize breathable
fabrics that allow trapped moisture to evaporate from underneath the cover.
Although these fabrics will shed up to 99% of rain/snowfall, their breathable
nature prevents them from being completely waterproof.
Will a Beverly Bay motorcycle cover
scratch the windshield on my bike?
No. All of our covers are constructed using scratch resistant fabrics
and have been thoroughly tested.
What if my motorcycle cover
does not fit?
We want your cover to fit the first time. If you are unsure of what size
to purchase or you bought the wrong size and want to switch, please call
customer service at (800)366-1898.
Are motorcycle covers waterproof?
SilverMax covers are 100% waterproof. Sunbrella covers are 99% waterproof
because they are breathable. Aqua-Plush covers are 99% waterproof because
they are breathable.
What kind of cart are your
covers designed to fit?
Our cart covers are designed to fit the majority of country club style
golf carts, particularly EZ-GO's and Club Cars.
What do I do if my golf cart
cover doesn't fit or I bought the wrong one?
We want your cover to fit the first time. If you are unsure of what size
to purchase or you bought the wrong size and want to switch, please call
customer service at (800)366-1898.
What type of credit cards do
you accept?
We accept Visa, M/C and Discover. Paypal payments can be arranged by
emailing service@beverlybay.com or by calling (800)366-1898.
Is it safe to give my credit
card information over your website?
We use the highest level of encryption available today to protect your
credit card and personal information via our 128 bit secure socket layer
"SSL."
Can I send a check?
Personal checks can only be used on custom orders only. Money Orders
can be used to pay for anything.
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